How we handle traveller, passport and payment information.
We collect the information you provide when requesting a quote or submitting an online booking: name and title, date of birth, gender, passport number and expiry, nationality, email address, telephone number and billing address. We also collect payment card details through our payment processor, and technical data such as IP address, device type and pages viewed.
If you enter your details and reach the payment step but do not complete the booking, we keep what you entered so we can send you a single reminder. That record holds your name, email address, telephone number, the trip you were viewing and its price. It never includes card details, passport details or date of birth.
Your information is used to search fares, request confirmation from airlines, issue tickets, process payments, prevent fraud, provide customer support, comply with legal and border-control obligations, and - where you have opted in - send fare alerts and promotional offers.
We share only the data necessary with operating airlines, global distribution systems and consolidators, payment processors and fraud-prevention providers, and government authorities where required by law. We do not sell your personal data.
Card numbers are transmitted over encrypted connections and handled by PCI-DSS compliant processors. We do not store full card numbers or security codes on our systems. Where verification is required, sensitive documents are stored only for as long as needed and then securely deleted.
We use essential cookies to keep your search and booking session working, and analytics cookies to understand which routes and fares travellers are interested in. You can disable non-essential cookies in your browser without losing access to booking functionality.
We also use a session analytics tool that records how pages are used, such as clicks, scrolling and how far down a page people read, so we can find where the site is confusing. It is switched off on the booking, payment and sign-in pages, so passenger details, passport details and card fields are never recorded.
Booking records are retained for as long as required for accounting, tax, dispute-resolution and regulatory purposes. Marketing preferences are retained until you withdraw consent.
Details from an unfinished booking are deleted after 30 days, whether or not a reminder was sent, and we send at most one reminder for each unfinished booking. You can ask us to delete them sooner using the contact details below.
You may request access to, correction of, or deletion of your personal data, object to marketing, or ask us to restrict processing. Write to info@flyingscanner.com and we will respond within the period required by applicable law.
We apply technical and organisational safeguards including encryption in transit, role-based access control and audit logging. For any privacy question contact info@flyingscanner.com, (800) 436-9330, or write to 6355 Haystack CT, Cumming, GA 30040.
